Spaza Eats Refund Policy and Wallet Solution Details

Dear Valued Customer,
Thank you for choosing Spaza Eats for your food and grocery needs. We strive
to provide you with the best service possible. To ensure a seamless experience,
we would like to explain how our Wallet solution works and clarify our refund
policy.

Wallet Solution Overview
The Wallet solution on the Spaza Eats app is designed to facilitate refunds and
provide an easy way for our team to assist you with any payment-related
issues. Here are the key points you need to know:
Refunds: If you encounter any issues with your order, such as delays or
cancellations, we will issue a refund directly to your Spaza Eats Wallet. This
ensures that you can quickly access your funds and use them for future
purchases on our platform.
No Direct Deposits: Customers cannot deposit money directly into their Spaza
Eats Wallet. The Wallet is solely managed by our team to process refunds and
issue vouchers.

Vouchers: If you experience difficulties making a payment through the app,
you can transfer money to us via a bank transfer. Upon receiving the transfer,
we will load a corresponding voucher amount into your Spaza Eats Wallet,
which you can then use for purchases.

Refund Scenarios
To further clarify, here are some common scenarios where refunds will be
issued to your Wallet:

Delayed Orders: If your order is significantly delayed and you decide to cancel
it, we will refund the total amount of your purchase to your Wallet.

Order Cancellation: If you cancel your order due to personal reasons before it
has been processed, the refund will be issued to your Wallet.

Product Unavailability: In the event that a product you ordered is unavailable,
we will notify you and refund the amount for the unavailable item to your
Wallet.

How to Use Your Wallet
Refunds: Any refunds issued will be automatically added to your Wallet. You
will receive a notification confirming the refund and the updated balance in
your Wallet.

Voucher Redemption: If you have been issued a voucher due to a bank
transfer, the voucher amount will appear in your Wallet. You can use this
amount to make purchases directly through the Spaza Eats app.
Balance Check: You can check your Wallet balance at any time by logging into
the Spaza Eats app and navigating to the Wallet section.

Contact Us
If you have any questions or need assistance with your Wallet or any other
aspect of our service, please do not hesitate to contact our customer support
team. We are here to help you and ensure you have a pleasant experience
with Spaza Eats.

Email: info@spazaeats.com
Phone: 0849783220
Thank you for your understanding and continued support.
Sincerely,

The Spaza Eats Team