Privacy Policy for Spaza Eats
At Spaza Eats, we are committed to protecting the privacy and security of our users'
personal information. This Privacy Policy explains how we collect, use, and disclose
information when you use our food and grocery delivery services. By using Spaza
Eats, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: When you create an account with Spaza Eats, we collect
personal information such as your name, email address, phone number, and delivery
address. This information is necessary for us to provide our services to you.
1.2 Order Information: When you place an order through our platform, we collect
information related to your order, including the items you order, the payment method
used, and the delivery instructions.
1.3 Location Information: To facilitate the delivery process, we may collect your
precise location information when you use our mobile app or website. You can
choose to allow or deny access to this information through your device settings.
1.4 Usage Information: We collect information about your interactions with our
platform, such as the pages you visit, the features you use, and the actions you take.
This information helps us improve our services and personalize your experience.
1.5 Cookies and Similar Technologies: We may use cookies and similar technologies
to collect information about your browsing activities. These technologies help us
enhance your user experience and provide relevant content and advertisements.
2. How We Use Your Information
2.1 Providing Services: We use your personal information to process and deliver
your orders, communicate with you regarding your orders, and provide customer
support.
2.2 Improving Our Services: We analyze the usage information to understand how
our platform is used, identify trends, and improve the user experience. This includes
personalizing content, features, and advertisements based on your preferences.
2.3 Customer Support: We may use your information to respond to your inquiries,
troubleshoot issues, and address your concerns.
2.4 Marketing and Communication: With your consent, we may send you
promotional emails, newsletters, or other communications about our services,
discounts, or special offers. You can opt out of receiving such communications at any
time.
2.5 Legal Compliance: We may use your information to comply with applicable laws,
regulations, or legal processes and to protect our rights, privacy, safety, or property.
3. Information Sharing and Disclosure
3.1 Service Providers: We may share your information with third-party service
providers who assist us in delivering our services, such as payment processors,
delivery partners, and customer support providers. These service providers are
obligated to protect your information and only use it to perform the services on our
behalf.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of our company
assets, your information may be transferred to the acquiring entity. We will notify you
of any such change and provide choices regarding your information.
3.3 Legal Requirements: We may disclose your information if required by law, court
order, or government request, or if we believe that such disclosure is necessary to
protect our rights, privacy, safety, or property.
4. Data Security
We implement appropriate security measures to protect your information from
unauthorized access, alteration, disclosure, or destruction. However, please note
that no method of transmission over the internet or electronic storage is completely
secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
5.1 Account Information: You can review and update your account information by
accessing your profile settings within the Spaza Eats app or website.
5.2 Communication Preferences: You can opt out of receiving promotional
communications from us by following the unsubscribe instructions provided in the
communication or by contacting us directly.
